About the Project
Our client, an emerging e-commerce marketplace, wanted to launch a multi-vendor marketplace to connect sellers and customers. Off-the-shelf solutions didn’t align with their vision, as they required custom features for vendor onboarding, customer management, and operational control. They also needed two separate mobile apps—one for vendors to manage stores and orders, and another for customers to explore and shop.
We developed a bespoke e-commerce solution, including a web platform and two mobile apps using React Native. With this multi-vendor system, the client now manages operations efficiently, offering vendors control over their stores while customers enjoy a smooth shopping experience.
The Challenge
The client faced several challenges unique to the multi-vendor marketplace model:
- Vendor Onboarding and Management: A smooth process for vendors to register, list products, and manage orders was needed.
- Separate Mobile Apps for Vendors and Customers: Vendors required a dedicated app to manage store operations, while customers needed an app focused on seamless shopping.
- Complex Payment Flow: Handling split payments between multiple vendors and the platform owner required precision and real-time tracking.
- Order and Delivery Tracking: A unified system to track orders from vendors to customers and provide real-time delivery updates was essential.
- Scalability for Traffic Spikes: The platform needed to handle large traffic volumes without compromising performance during promotional events.
The Solution
Next.js Frontend for High Performance
- Delivered a responsive web experience for browsing products, managing orders, and viewing analytics in real time.
- Implemented SEO optimization to ensure higher search engine visibility.
React Native Mobile Apps for Vendors and Customers
Vendor App
- Vendors can manage their stores, upload products, view orders, and track payments through a dedicated mobile app.
- Provides real-time sales analytics and performance insights.
Customer App
- Customers can browse stores, purchase products, and track deliveries easily.
- Integrated with secure payment gateways for seamless checkout.
Express.js and REST API Backend
- Built a powerful backend to manage products, orders, and payments across multiple vendors.
- REST API ensured smooth communication between the web platform and the two mobile apps.
- Ensured smooth data flow between the frontend, backend, and database.
PostgreSQL and Prisma ORM
- Centralized all data—products, orders, users, and payments—ensuring reliable and scalable data management.
- Used PostgreSQL for secure and reliable data management.
- Leveraged Prisma ORM to streamline database operations and queries, speeding up product and user data management.
Custom Admin Dashboard for Real-Time Control
- Developed a feature-rich admin panel for managing products, orders, discounts, and customer data.
- Built tools to monitor sales performance and handle dynamic pricing updates effortlessly.
- Integrated CMS management, allowing admins to update content across the platform from a central dashboard.
AWS Infrastructure for Scalability and Security
- Hosted the solution on AWS, with auto-scaling to manage high-traffic events seamlessly.
- Implemented load balancing and automatic scaling to handle peak loads effectively.
- Secured the infrastructure with advanced encryption and monitoring tools.
Results
- 40% Increase in Vendor Onboarding: Thanks to the seamless registration process and vendor app.
- 35% Growth in Customer Engagement: Separate mobile apps for vendors and customers enhanced the user experience.
- 25% Faster Order Fulfillment: Real-time order tracking reduced delays and improved delivery times.
- 20% Increase in Sales Volume During Campaigns: The scalable AWS infrastructure ensured smooth operations during high-traffic events.
- Automated Payment Handling: Split payments were processed accurately, ensuring trust among vendors and platform owners.
Final Thoughts
Our custom multi-vendor marketplace e-commerce solution demonstrates the power of tailored digital tools in achieving business growth. By leveraging Next.js, React Native, PostgreSQL, AWS, and custom admin tools, we delivered a scalable, efficient, and customer-friendly platform that meets the client’s unique needs.
Ready to build a custom e-commerce platform? Contact us today to discover how we can help you develop a solution that drives growth and streamlines operations.
